• support@altitudeweb.co.uk

Altitudeweb hosting

Terms of Service (TOS)

Inline with our Corporate Responsibility and care to clients worldwide, we enforce the following TOS to all clients utilising AltitudeWeb Hosting

Indemnification Policy

You agree to use all AltitudeWeb services and facilities at your own risk. AltitudeWeb specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall AltitudeWeb be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold AltitudeWeb harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against AltitudeWeb, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless AltitudeWeb against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with AltitudeWeb’s server.

AltitudeWeb reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from AltitudeWeb’s server. AltitudeWeb shall be the sole judge of what violates this Policy.


Billing Agreement

At this time we bill monthly or annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable). “Within your first 30 days” means first 30 days of being a client of AltitudeWeb with an active service. Repeat signups do not qualify for a refund. Nor do extension of services – I.e: Purchasing a second month or year.

We accept Visa, Master Card, American Express, Discover Card. Clients are able to pay via credit/debit cards as well as PayPal. All payments are tendered via secure PayPal checkout.

Funds added to client center account are non-refundable. Funds added to accounts will be avaliable for use when invoices are created for the user’s account; Funds are not automatically applied and are the responsibility of the user.

Account orders that include a free domain only qualify for partial refund if the said client requests a refund. The refund will only include the services portion of the order; as we do not reverse domain orders. The domain will still be the client’s that ordered the domain. This is due to a mutual agreement with our domain registrar provider.


Late Payment Policy

All accounts are billed according to the dates they were first activated on. If you fail to pay for service renewal within 5 days (1 working week) after the invoice is due, your account will be suspended. If you do not renew service within 30 days (1 standard month) after deactivation, your account will be terminated from the server. Once terminated, there is no recovery. This includes all associated backups of your content. You will receive an email reminder about overdue invoices including a day before invoice payment is due, 1 day after failing to pay, and a final notice at 3 days overdue. Where your account is suspended, a late fee of upto 25% the invoice total may be applied for administration costs associated with reactivating your account. 


Acceptable Use Agreement

All services provided by AltitudeWeb may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom or international law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all AltitudeWeb servers. This includes sites that include sexually explicit or hardcore images and/or advertising through third party advertisers.


Unacceptable Usage of AW Servers


IRC Scripts/Bots Proxy Scripts
Pirated Software/Warez RelatedImage Hosting Scripts (like TinyPic, Imgur)
AutoSurf – Paid to Click / ETCIP Scanners
Bruteforcing Programs/ScriptsMail Spammers
File Dump/Mirroring ScriptsCommercial Audio Streaming
High-Yeild Investment Programs (HYIP)Sales of any controlled substances without proof of licenses.
Prime Bank ProgramsReal currency Gambling/Lottery
Hacker focused communitiesSites promoting illegal activities
Links to warez/pirated/illegal contentFraud Sites / Phishing
Push Button Mail ScriptsBroadcasting of live sporting events (UFC, NASCAR, FIFA, MLB, NBA, WWE, WWF, etc)
Anonymous or Bulk SMS GatewaysBitcoin Miners
IRC ServersHate content aimed at an individual/group/race


Clients found to be misusing AltitudeWeb servers inline with any of the aforementioned, will have their account immediately suspended upon detection. AltitudeWeb will not refund any client found to be misusing our servers; Nor will data be released/backups provided for any content from the above. Client agrees to these conditions of use.


Backups & Data Security

AltitudeWeb offers backups of accounts as a courtesy. We strongly urge all account holders to obtain their own backups on any day they shall please. AltitudeWeb takes backups 4 times a week; on Sundays, Tuesdays, Thursdays, and Saturdays. Backups are stored off server (Via Google Cloud) as well as on the local server. In an event of data loss, AltitudeWeb will do everything possible to restore data back to the original. If for any reason an account holder’s account can not be restored, AltitudeWeb shall not be deemed at fault. If an account holder has a local backup at the time of data loss, the user may send the backup to AltitudeWeb for account restoration.


Transfer to/from AltitudeWeb

Our support team will make every effort to help you move your site to us. However, AltitudeWeb offers account transfers as a courtesy to our clients and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company has different configurations on their servers, which may make it extremely difficult or impossible to transfer some or all account data. As always, we will do our best efforts to transfer your data to our servers. Free account transfers are provided on a best-effort basis. There are absolutely no guarantees or warranties for transfers performed by the AltitudeWeb staff. 

For clients moving off of AltitudeWeb Servers, our support team will be happy to, where the client is moving in good-faith, to support where possible with the transfer. This includes guidance on restoring backups, and the file-structure used by AltitudeWeb for backups. This service is provided on a case-by-case basis with the word of AltitudeWeb final.


Use of IMAP/MX Email

AltitudeWeb takes a zero tolerance approach to the sending of Unsolicited E-mail or spam through our network. This is very simple and straight forward. A customer may not use our network to send mass email to those that did not request the emails. Customers of AltitudeWeb may not host, or permit hosting of, sites that violate this policy. Violations of this policy carry severe penalties, including termination of service.

Violation of AltitudeWeb’s spam policy will result in severe penalties. When AltitudeWeb is notified of an alleged violation of our policies, we will begin an immediate investigation (within 24 hours of notification). During the investigation, we may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our policies, AltitudeWeb may, at its sole discretion, restrict, suspend or terminate customer’s account.

Provision of IMAP/POP3 (MX) email is provided on a courtesy basis and are not constituted compulsory in your purchase of hosting. Users found to be misusing our email server service, may find this access revoked. Please ensure you have proper GDPR/CCPA consent for all mass-emails and mailing lists you send out.